General
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In order to exercise the refund & return, you must inform us of your decision by means of a clear statement. You can inform us of your decision by sending an email to service@escapefour.com.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Return
In order for the item to be eligible for a return:
i. Please make sure that the item was purchased in the last 7 days. Please provide proof of purchase such as receipt or invoice.
ii. The Goods are in the original packaging with all the taggings.
iii. The Goods have no sign of use.
Several types of items are exempt from being returned. We do not accept products that are hazardous materials, or flammable liquids or gases. We reserve the right to refuse returns of any item that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the item to us. You should send the item at the following address:
No 23A-G, Jalan Atmosphere 3, Pusat Perniagaan The Atmosphere
Pusat Bandar Putra Permai
43300 Seri Kembangan
Selangor.
We cannot be held responsible for item damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Only regular priced items may be refunded. Unfortunately, items on sale cannot be refunded.
If you are approved, we will contact you for further arrangements. Then your refund will be processed in 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@escapefour.com.
Exchanges
We only replace items if they are defective or damaged. We do not accept exchange of item for no reason.
Gifts & Sponsorship
We do not accept return of gift and sponsorship item.