SHIPPING & DELIVERY

General

Your order is shipped directly from our warehouse to you through the appointed courier service that provides the safest shipping to reach you. We send orders to Malaysian addresses and international addresses.

We reserve the right to amend this policy at any time without prior notice.

Standard Delivery

  1. During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to urges in order volumes.
  2. During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc. to avoid any late shipments.
  3. At the time of delivery, you are required to check the parcel to conform it is in a good condition. If the packaging is damaged, please check the contents of the parcel, and you may refuse to accept the parcel if the content is damaged.
  4. If the parcel was unable to be delivered to you after 2 attempts or if you did not pick up the parcel at a nearby location as instructed by the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse.

Free Shipping

  1. We provide free delivery for some items. The free delivery status will appear at the checkout page prior to completing the payment.

Shipping Rates

  1. Your chosen shipping method and the weight of your order will dictate the shipping fees. These charges cannot be refunded. Please check the shipping cost incurred for your order at the checkout page prior to completing the payment.